Frequently Asked Questions and Answers

Why choose Btaly?

Because Btaly selects for you only the best Italian excellences. Furthermore, the T.Q.I.P. mark will be present on all the products you will find on our website, which is a further guarantee on the quality of the products we sell.

Which are Btaly products?

Btaly’s products are carefully selected before being chosen. All the offered products are listed on the website in the “Shop” section or directly on the ‘Homepage’. Of every product you will find the nutritional values, a description of the manufacturer and a description of the product itself.

How much does it cost and how can I register myself?

Registration is free of charge! It’s quick and easy, just click on the subscribe sign that you will find on the left-top side of the homepage and enter your details. You will receive an e-mail at the given address, which contains a link on which you have to click in order to complete and confirm the ownership of the e-mail address.

How much does it cost and how can I register myself?

Registration is free of charge! It’s quick and easy, just click on the subscribe sign that you will find on the left-top side of the homepage and enter your details. You will receive an e-mail at the given address, which contains a link on which you have to click in order to complete and confirm the ownership of the e-mail address.

Why subscribe to our newsletter?

Subscribing to our newsletter is reccomended in order to stay updated on all our promotions and for all our future projects!

How can I buy a product?

Purchase a product on our platform is very easy, just click on the product you would like to buy and enter the required information in the shopping cart.

Are my products safe during transport?

Of course, we will take care of the packaging for guarantee the safety of all the products. It will be carried out with a paper-box in which we will place inside bubble wraps, paper and paper board for packaging and polystyrene .

Which payment methods are accepted?

The methods of payment accepted are credit / debit / prepaid cards, bank transfer, via Stripe or PayPal or cash on delivery.

How much is safe paying by credit card?

Payment on our e-commerce site is absolutely safe, because of the transactions which will take place via an encrypted connection, we do not process all the data used to make the purchase, the banking circuit does it directly.

Do prices shown on your site include VAT?

Yes, all the prices indicated on the e-commerce site include VAT.

How much are shipping costs?

Shipping costs change depending on where you will request the delivery of your package and the type of shipment selected.

Are my personal datas safe?

Absolutely yes, your privacy is essential for us and for this we adopt an SSL certificate with an high level of protection for web browsing and it is extended to all our pages(256-bit certificate issued by Let’s Encrypt Authority X3): in this way your personal datas are always encrypted. It’s possible to check the authenticity of the Btaly protection certificate and its ownership by clicking in the appropriate protection section of the browser in use, generally next to the address bar, on the page title or on the status bar. In addition, payment informations such as credit card datas dont transit on it and aren’t stored by Btaly because processed directly by the banking system.

I forgot my password, what can I do?

If you forget the access password you can recover it by clicking on “Log in” and selecting “I forgot my password” under the “Username” and “Password” fields. Once you’ve entered your e-mail address and clicked on “Recover your password” you will receive an e-mail message with the necessary informations to reset your password.

I've placed an order but I did wrong in giving delivery address informations. How can I fix it?

In this situation, the best thing is to contact our customer service immediately via the e-mail address info@btaly.it or both by chat or phone. If the order has not yet been sent, it will be possible to chage the delivery address of the package.

May I cancel an order already placed?

If you want to cancel an order that has already processed, contact our customer service immediately via chat or via our e-mail info@btaly.it. If the order has not yet been sent, it will be possible to cancel it.

Can I use the Right of Withdrawal?

Unfortunately, it is not possible to exercise the right of withdrawal on food products.

Is it possible to buy different products with just one transaction?

Of course, Btaly ships its products all over the world using FedEx as a freight forwarder, when you buy a product and you want to have it delivered abroad, it is possibleto choose between two different types of shipping.

What is the CVV code of the credit / debit / prepaid card?

The CVV code is a three-digit numeric code presents on the back of the card, its function is to identify who actually pays with the card.

Once I made a purchase, how can I verify if the transaction is successfully done ?

Once made the purchase you will receive an e-mail confirming the operation performed.

How long does the delivery take?

Delivery changes according to the areas where you will request it and according to the type of shipment chosen for foreign countries.

Is it possible to track the shipment?

Yes, it is possible to check the status of your shipment thanks to the tracking code that we will provide by e-mail after the departure of the package.

What should I do if the purchased product doesn't arrive?

If the purchased product doens’t not arrive on time you can contact our customer service via chat or our e-mail info@btaly.it.

I've received a damaged product, how can I return it and be refunded?

In case of receipt of a damaged product, contact our customer service immediately via chat or our e-mail info@btaly.it

Can I receive the invoice for my order?

Of course, you can request an invoice at the time of the purchase by entering the company name and its VAT number. After the purchase we will send the invoice by e-mail. If you do not receive the requested document, please contact our customer service and we will immediately send that to you.

I am a manufacturer or distributor and I would like to offer my products on your e-commerce, what should I do?

On our site you can find on the top “are you a manufacturer?”, By clicking on it you can contact us immediately and if you suit our requirements we would be happy to work together.

How can I contact the Customer Service?

You can contact our Customer Service through the chat located at the bottom on the right or through our e-mail address info@btaly.it or in the contact us section on the top-right.

I would like to stop receiving your newsletters, how can I do it?

To stop receiving our newsletters just click on the unsubscribe link which is on each e-mail. Once donethe cancellationyour account will still remain active and you will still be able to access Btaly for consulting our available products, discovering the offers and making your purchases.